Shipping & Delivery
How much will shipping cost?
FREE Shipping is available on all orders over $120 to anywhere in Australia! Orders under the value of $120 incur a low flat rate shipping cost of only $9.95 to anywhere in Australia. Express, Registered and International delivery options are also available. The cost for these premium shipping services can be viewed by clicking the 'Estimate Shipping' button in the shopping cart, and can be selected during the checkout process.
In some cases we may need to apply a shipping surcharge to large or fragile items, especially to remote or non-urban locations. You will be contacted by us for confirmation if this additional charge is applicable.
What locations do you ship to?
We ship to both Australian and International customers.
How long will it take for my order to arrive?
You should receive your order within 2 to 4 working days, although to some regional and out back areas it can take up to 2 working days longer. Orders going to WA also take a little longer, up to 6 working days.
All standard orders are shipped using Australia Post's eParcel service, so you'll be kept fully informed of the progress of your order during its journey to you. Aside from receiving regular email updates, you can enter your tracking number into Australia Post's website at any time for information about the delivery status of your order.
International delivery will take from between 1 to 4 weeks depending on the destination and potential customs clearance delays.
When will my order be shipped?
We ship every Victorian business day. Orders received and paid for by 12pm AEST time will generally be shipped the same day.
If you require your order urgently, we have a next day delivery express service available.
What shipping options are available?
The majority of orders are shipped using Australia Post's trackable eParcel service, with larger orders being sent by national courier. We also have options for express or registered post.
International delivery options are also available. and can be selected during checkout.