Returns & Refunds
Product Returns: We’re Here To Help
Shop with confidence at Mad About Science. If you are not satisfied with your product(s) send them back to us within 14 days for a store credit.
That way you can be assured of your purchase - and if it doesn’t suit your needs after seeing-it and feeling-it, you have the option of returning it - based on the conditions below. Easy!
You will have noticed we provide plenty of information in each product listing, but please contact us before making a purchase if you have any product related queries. We LOVE helping our customers, and we know science.
Not satisfied with your purchase, a little more information
To receive a store credit, you need to return the item in an unopened, re-sellable condition. If any seals, packaging or anything else is broken or removed it cannot be returned. To be sure contact us before you return the product. If the item does not meet re-sellable conditions then it will be returned to you at your expense.
Items must be returned to Mad About Science within 14 days of receipt of the order.
We do not refund postage costs, so you will be responsible for return postage costs. The store credit will be equal to the value of the item, and will not include initial postage costs.
Goods damaged or faulty on arrival
Be assured that we make every effort to ensure items are packed well in thick cartons to prevent damage en-route to you.
Unfortunately, couriers can be rough with packages even marked with fragile tape. For this reason we now offer a Fragile Shipping method. This is an insured shipping option highly recommended for glass and fragile orders. Products broken in transit will be replaced with our no-fuss replacement guarantee.
In the event that a product is broken during transit and has been shipped with our standard or free shipping method, we can not send a replacement. A store credit for the product will apply instead.
In the event you receive a product with a manufacturing fault, we ask that you notify us within 7 days of receipt of the product. Where the fault can be documented in a photo, we will then request an emailed photo. Once we deem the product faulty, we will ship a replacement product to you at our own cost. Replacement products are sent with standard shipping only.
On occasions, at a customer’s request, we will issue a store credit for the faulty or damaged product instead of a replacement. In this case, the store credit is for the value of the product only, and does not include postage costs.
We provide a 6 month warranty on our products against manufacturing defects. This does not apply to products that have been misused, mistreated or accidentally broken.
The faulty item will be gladly replaced once we ascertain and confirm the fault/issue.
If the fault can be documented in a photo, we can accept an emailed photo of the product to confirm the damage and post a replacement at our expense.
In the case of other types of faults we require the item be returned to us for assessment. Once the product is confirmed faulty we will ship out a replacement product at our own cost. You will be responsible for the postage costs involved in shipping the product back to us. That way the extra shipping costs are shared.
We will do our best to address any concerns if you contact us.
Purchases outside of Australia
Returns and replacements become more complicated and expensive for orders sent to countries outside of Australia.
Because of the higher postage costs, we are unable to send replacement products at our own expense. Thus, international customers must understand they are purchasing at their own risk. We do what we can to ensure the products arrive in the best possible working condition, but if, on a rare occasion this is not the case, we cannot cover the shipping bill to replace the product.
If the fault or damage can be documented in a photo or video, we are happy to refund the cost of the faulty product, but we can not refund the original postage costs.
For the same reason, we can not resend (or refund postage costs) for orders that are returned to sender, or for orders that don't reach their destination. Although, we use International postage services that include a limited tracking service on occasions the order does not reach the intended destination, or is returned to sender for a variety of reasons, including: insufficient address, unclaimed, or lost in transit. Again, International customers must understand they are purchasing and sending at their own risk - we can not cover extra shipping costs.