Frequently Asked Questions

Do you have a physical store?
Although the majority of our customers are online, we do have a small showroom with a selection of our unique products on display. We welcome you to pop-in: to see, feel, learn-about and experience our products. The complete Mad About Science online range can be accessed from our showroom; so if it's not displayed, ask, and our friendly staff will quickly gather what's of interest.

Address: Unit 29, 87-91 Heatherdale Road, Ringwood, Victoria, 3134

Showroom Opening Hours:
  • Monday - Friday 9:30am to 3pm
  • Saturday 9am-12pm
Can I pick-up my order?
Yes, you have the option of FREE same day pick-up from our Ringwood warehouse. To ensure the products you want are set aside for you, simply place your order online and select the store pick-up shipping option during checkout. You can either pay for your order instantly online, or pay using cash or credit card on pick up. No EFTPOS available. Of course, you are very welcome to just drop-in and browse our range without pre-ordering.
What payment options are available?
Payments can be made conveniently online using one of these three options:
1) credit card via our secure credit card gateway,
2) PayPal, or
3) direct bank deposit.

Please be assured that we do not use, store or have access to your credit card details; they are transferred directly to a major national bank using SSL encryption. PayPal is equally secure, and is a popular method of online payment. More information on PayPal can be found in a FAQ below.

You also have the option of ordering online and picking-up from our Ringwood warehouse, paying cash or credit card. No EPTPOS available. Or, after ordering online, you can post a cheque or money order to us. If selecting this option, your order will be shipped as soon as your cheque or money order is received and cleared.

Alternatively, you can call us and place your order over the phone, or if you prefer, email your order, then call us with your credit card details to make payment. During some busy times, all of our staff may be on the road teaching and our phone unattended. Please be assured responding to your message and returning your call will be treated with the utmost importance.
Iím from a school, how do I place my order?
We welcome orders from schools - no need to pay when ordering. An invoice will be sent with the goods but you will have to submit a Purchase Order Number when ordering. After placing your online order, simply select the "Educational and Government Organisations" payment method at checkout, and include a school Purchase Order Number in the Special Instructions/Order Comments box. This is applicable to all registered Australian Educational or Government Organisations.

Alternatively, you can email your order through to info@madaboutscience.com.au, fax your order to 03 8669 0270, or call us on 1300 302 441 with your order - donít forget to provide the school Purchase Order Number. We now have FREE same day pick up available from our Ringwood warehouse, so this is also an option for schools.
What are the shipping and postage costs?
FREE Shipping is available on all orders over $120 to anywhere in Australia! Orders weighing under 500 grams cost just $7.95 to ship anywhere in Australia. Orders over 500 grams and under the value $120 incur a low flat shipping cost of $9.95 to anywhere in Australia. A shipping upgrade option to Express or Registered Post is available during the checkout process, and the cost can be viewed in the shopping cart page by clicking the 'Estimate Shipping' button. Alternatively, FREE same day pick from our Ringwood warehouse is also available.
Do you offer a gift wrapping service?
Yes. We are pleased to offer a gift wrapping service to make it even easier to send lovely gifts to the special people in your life. Simply, select the gift wrapping option during checkout, and type your message in the box provided.

Gifts are wrapped with-care in quality, strong 80gsm gloss paper with tasteful designs that suit both sexes, and kids and adults of all ages. Your special message is hand-written on a gloss gift tag and included in the package, as well as embellishments such as a sophisticated Belli-band and/or complimentary organza ribbons.

For the first two items, the cost of this service is just $4.95. And a low $3 for each additional item. Where practical all items are individually wrapped, however in some instances multiple small-items are wrapped together.
Do you accept orders from countries outside Australia?
Yes, we now ship internationally. Shipping costs are calculated automatically during checkout. You can obtain a shipping estimate before checkout by simply clicking on the 'Estimate Shipping' button in your shopping cart. All prices displayed for products and shipping are in Australian Dollars (AUD).
Are international orders exempt from the embedded tax in the product's price?
Yes, all our prices are in Australian dollars and include GST. If you are placing an international order you do not have to pay GST. This means that for all orders shipped outside Australia, 10% will be deducted from the total price. This discount will be automatically calculated during checkout, and will certainly help offset international shipping costs.
What is your Returns Policy?
Details of our returns policy can be found here
What is PayPal? Acceptance Mark
PayPal is a popular, safe and easy way to pay online. It uses industry-leading security and fraud prevention systems to protect your financial information. PayPal receives your financial information, so we never see your credit card or any other details. Every payment is confirmed with an email receipt and there is 100% protection against unauthorised payments sent from your account. Plus, it is super speedy, you can pay with your credit card, debit card or bank account, and once registered there is no need to retype your financial information. For more information go to PayPalís website
Whereís the answer to my question?
If we didnít answer your question, please submit it through the Contact Us page on this website and we will respond to you as soon as possible.

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Copyright © 2014 Mad About Science
ABN: 61 844 286 508